FAQs

Frequently Asked Questions About Natural PJs™

Where is Natural PJs™ based?

Natural PJs™ is designed in Canada and based in Ontario.

What materials do you use?

We prioritize natural fibres selected for comfort, breathability, and longevity. Specific fabric details are listed on individual product pages and within our seasonal catalogs.

Sizing & Fit

How do I choose my size?

Please refer to our Size Chart for detailed measurements. If you fall between sizes, we generally recommend sizing up for a more relaxed fit.

Are your pajamas true to size?

Yes, our sleepwear is designed to fit true to size with ease and comfort in mind. Fit may vary slightly by style.

Can I get help with sizing?

Absolutely. If you have questions about fit or measurements, contact us at hello@naturalpjs.com and we’ll be happy to assist.

Orders & Payments

What payment methods do you accept?

We accept credit cards and Shopify Payments. All payments are securely processed through Shopify.

When is payment processed for wholesale orders?

Wholesale orders are charged upon shipment, typically within 7–10 days of the confirmed ship date outlined in the seasonal catalog.

Do you require deposits for wholesale orders?

No deposits are required. Full payment is due when your order ships.

Shipping

Where do you ship?

We currently ship throughout Canada. We hope to expand shipping regions in the future.

When will my order ship?

Wholesale orders are placed months in advance, with confirmed ship dates provided in our seasonal catalog. Orders ship on or around the scheduled date.

Do you offer expedited shipping?

Shipping options and timelines are communicated at checkout or in advance for wholesale orders.

Returns & Exchanges

Do you accept returns or exchanges?

Due to the nature of our products and production model, returns and exchanges are not accepted.

What if my order arrives with a defect?

If you believe an item is defective, please contact us within 14 days of receipt with photos and order details. Approved defects may be repaired, replaced, or credited at our discretion.

Wholesale & Boutiques

How can I become a stockist?

Boutiques can apply for access through our Request Boutique Access page.

Are wholesale orders final sale?

Yes, all wholesale orders are considered final sale, unless otherwise agreed in writing.

Do you offer reorder programs or restocks?

Availability varies by season and production run. Please contact us directly to discuss reorder options.

Care Instructions

How should I care for my Natural PJs™?

Care instructions are provided on garment labels. In general, we recommend gentle washing and following the care guidelines provided to maintain the quality and longevity of your sleepwear.

Contact & Support

How can I get in touch?

For questions about orders, sizing, or wholesale inquiries, please email us at:

hello@naturalpjs.com

We aim to respond within a reasonable timeframe during standard business hours.